Privacy policy

Privacy policy

Who are we

Claims & Surveyor Bureau (CSB) is your partner for all measurements and reports. As a surveying and expertise agency, we specialize in measuring plots, valuations of real estate and determining structural damage.

Contact details:
Claims & Surveyor Bureau (CSB)
Nieuwdreef 154
2170 Merksem

Tel.: 03 272 01 03

Collecting personal data

Claims & Surveyor Bureau collects personal data via the website These personal data are only intended for internal use.

Cookies on our website

During a visit to our website, 'cookies' can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify one machine.

'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. E.g.: settings that the user has made on previous visits to the site, or even : a pre-filled form with data that the user has made during previous visits.

'Third Party cookies' are cookies that do not come from the website itself, but from third parties, e.g. an existing marketing or advertising plugin. E.g. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further browsing of the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive an alert when a cookie is installed, or that the cookies are subsequently removed from your hard drive. You can do this through your browser settings (via the help feature). Please note that certain graphics cannot appear correctly, or that you will not be able to use certain applications.

By using our website, you agree with our use of cookies.

Analysis of our website

We analyse our website via Google Analytics. The above cookies give us more insight regarding the use and functionality of our website. Google is committed to working in accordance with the GDPR. You can find the privacy statement of Google Analytics here.

Sharing your personal data

As mentioned earlier, we only use your personal data internally. We do not share your personal data with third parties.

Retention of personal data

We keep your personal data for 5 (five) years. We are obliged to keep all records during this period for administrative, legal and security purposes.

Personal data that you enter yourself on our website is stored in our web hosting database. This database is located at Easyhost, in the EU. Easyhost is committed to working in accordance with the GDPR. You can find easyhost's privacy policy here.

Securing your personal data

All our partners are responsible for the security of your personal data. They provide databases with the necessary encryption, take hardware-level security measures and also have a security policy related to access to their locations.

Data breach procedure

If a data breach or data theft occurs, we will notify the following authorities in order to limit the leak and/or theft.

  • Police
  • Data Protection Authority
  • The relevant partner where the data was stored
  • The victims

In the event of a data breach or data theft, we take the necessary measures to close the leak as soon as possible. Since Claims & Surveyor Bureau has only limited personal data (name, first name and email address), mandatory reporting to the Data Protection Authority within 72 hours is not mandatory.

Your rights over your personal data

You always have the right to access your personal data. On simple request you can gain insight into your personal data via email.


If you have any questions regarding the treatment and processing of your personal data at Claims & Surveyor Bureau, you can contact us for this.